STUDIO POLICIES

24-Hour Cancellation Policy

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We require 24-hour notice for all appointment cancellations at the studio. Please call or email us if you need to cancel your appointment before the 24-hour mark. Voicemail and email time stamps will be honored. If a session is cancelled after the 24-hour mark, the session will be forfeited and class credit deducted from your account or package. 

We make every effort to maintain a healthy studio environment. If you are not feeling well, and are within the 24-hour window of your appointment, please reach out to us as we are willing to waive our policy in cases of illness.

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Socks Required in Studio

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We require all students wear a pair of socks during sessions at our studio. Grip socks are recommended, but not required. Any socks will suffice.

Inclement Weather Policy

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The safety of our staff and clients is our top priority. If we decide to close the studio for inclement weather, we will notify all clients registered for class no later than 2 HOURS PRIOR to their scheduled class start time. You will be notified via text message. In cases of predicted severe weather, we may make the decision to close or cancel classes earlier than this. If we decide to cancel classes due to a weather event, class and session credits will be returned to client accounts for future use. If we remain OPEN during inclement weather, but you do not feel safe commuting to the studio for your scheduled class, simply call or email us. We waive our 24-hour cancellation policy during inclement weather, and your class will be returned to your account.